Last updated: September 5, 2026
Contact us before returning an item
For purchases from ElectricChastity.com, email contact@electricchastity.com with your order number, proof of purchase and the reason for your request. We will provide the appropriate return instructions and address. Do not assume that the sender address on a parcel is the return address.
Voluntary returns and hygiene
Our voluntary return window is 20 days from the purchase date. Items must be unused, in their original condition and packaging, with any hygiene seals intact. This store window is additional to your legal rights and does not shorten a statutory cancellation or return period.
Used or worn intimate items, opened hygiene-sealed products and personalized goods are not eligible for voluntary change-of-mind returns where the law permits that exclusion. Faulty, damaged, incorrect or misdescribed goods are considered separately; a hygiene or customization exclusion does not remove remedies required by law.
Damage or an incorrect item
Please report visible delivery damage promptly, ideally within 24 hours, and include photographs of the item and packaging if available. That request helps us investigate; missing the 24-hour reporting target does not cancel your statutory rights.
Cancellations, refused parcels and interception
The charges below apply only to voluntary requests where legally permitted. They do not apply to the exercise of a statutory cancellation right, a remedy for faulty or misdescribed goods, or an error caused by us. They cannot override a legally required refund or be charged where they would be unlawful or unfair.
- Order cancellation: a 6% cancellation charge applies to an eligible voluntary cancellation, calculated on the cancelled order amount.
- Deliberately refused delivery: a 50% restocking charge, plus applicable shipping costs, applies when a customer intentionally refuses an otherwise correctly fulfilled delivery outside their statutory rights.
- Parcel interception: request interception within two days after dispatch. If the carrier can successfully intercept the parcel, a 20% shipping and handling charge applies, calculated on the order amount. Interception is not guaranteed.
After the two-day dispatch window, we cannot offer cancellation through parcel interception; applicable return and statutory cancellation rights remain available. Contact us first so the relevant charges and refund calculation can be explained. This policy does not claim that a payment provider automatically imposes these charges.
Return postage
For a voluntary change-of-mind return, the customer is responsible for return postage. Shipping charges are not refundable under that voluntary policy except where the law requires otherwise. If we arrange a paid return label, any lawful deduction will be explained rather than charging the same postage twice. Fault, fulfilment-error and statutory cancellation cases follow the applicable legal rules.
Use a tracked return service and keep the receipt, particularly for higher-value items. Wait for the confirmed return address before sending anything.
Refund decisions and timing
We will email you after inspecting a returned item and explain the outcome. Approved refunds are normally issued to the original payment method, within any applicable legal deadline. Your bank or payment provider may take additional time to display the credit.
If an expected refund is missing, check with your payment provider and contact contact@electricchastity.com with the order reference. Never email full card details, payment passwords or other sensitive credentials.
See our Shipping Policy for shipping charges and processing estimates.